O.K, I'm starting to think I might get done with grooming sooner. I went to change my outgoing message on my work voice mail, and found a message even though all my messages were supposed to be written down instead of put through to voicemail . (LOOOONG story, but basically I learned the hard way that our voicemail system erases messages after 7 days, unless you pay more, which of course my boss was unwilling to do.) But anyway, obviously this one person slipped through the cracks and ended up in my mailbox. She has a very large dog that is 3 years old, never been groomed, matted, and when the dog was boarding few weeks ago I told her it would cost more than the 50$ she could afford to spend on grooming, so she told me not to do it. But now she's left a message for me to get when I got back from vacation wanting to know exactly WHY it was so much because her friend had 2 dogs that I'd done a couple of times and were also matted but I charged them less. She and HER FRIEND both want to know my reasoning behind charging this woman more. OMG. Can you believe the audacity?!?!?!?!?!?!?!?!?
I'm not sure I am even going to dignify this woman with an response, but if I were going to give her one it would be-
1. To begin with, your dog is a completely different breed! Pricing is not only about matting, it's about breed, size, weight, and texture of hair. In addition, a dog that is over a year old and has never been groomed is almost always harder to groom than a dog that has been groomed because you have to spend the extra time getting him used to the experience. Time is money, lady.
2. I'm fairly sure my prices have gone up since the last time I did your friends dogs.
3. I can charge any damn amount I want for my services. I get 50% of what I make BEFORE taxes. I'm not a charity. I rarely reduce my prices for my most loyal, kindest clients, let alone for some annoying, petulant bitch I have never dealt with who is not only trying to haggle me about the price, but is also bringing her friend, another client, into the situation. I mean, how rude & obnoxious can you be?
Do people actually, truly think that this sort of behavior will make someone change their price? It's positively mind boggling. It's times like this that my ego & that defiant Aquarius side of me takes over, and I'm working on that, but really- I'm insulted.
Obviously I will still have to deal with people in a restaurant, but at least the price is always the same on the menu, and if they have a problem, you hand them over to the manager. And I'll only be there for the summer, maybe sooner. I don't know. I'm just completely disgusted, and I'm not even back at work yet.
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2 comments:
well the sad thing is that people that act completely obnoxious and complain when they really have no idea what they're talking about often end up with free stuff because managers just want them to shut up. i saw this happen more times that i can count at subways. my manager was such a pansy. anyone started yelling about something and he was giving them free stuff. i think it's ridiculous to reward somebody for being a pain. even if they had a legitimate concern, i stopped caring once they opened their obnoxious mouths.
it would appear that this woman thinks that you will cave like so many others. but thankfully, i know you will not. and if you do contact her, tell her that not only will you not change your price, but that you will charge her double if she ever comes in because she gives you a headache.
Ha.Ha. I like the way you think.;)
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